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Top Quality Service
When you think about customer service and the way you want to be treated as a customer the solution to giving great customer service seems simple, but it’s not. All customers are different and they all have different expectations and desired outcomes when they visit your site. It’s important to treat your customers as individuals with specific needs. Separate your carwash from the competition by ensuring you have the best equipment, soaps and service available.
Following are 12 tips to help boost your customer service plan:
Vending can be a great additional revenue stream for the car wash. Vendors take up little space and are cheap and easy to run. There can be a good return on many of the products sold and a good range of the correct products may encourage customers to choose your wash over others in the area.
It was the mid-1960's, and Bill Gorra's father took great pride in keeping two cars - a Studebaker and a Rambler - clean. A chemist by trade, George Gorra washed the vehicles in the family driveway, mixing his own soap formulas in the garage.
It wasn't long before he began selling those formulas to the new commercial car washes in the area, with the young Bill helping mix and deliver.
The biggest change in customer service and interactions with your business is the sheer number of channels through which people can contact your business. Instead of just phone calls and snail mail, consumers can now reach you by email, social media, text message, video call and live chat. Mobile technology has also enabled constant connectivity, giving customers 24/7 access to public forums in which they can publicly discuss or complain about your company.
PDQ has been an operator-driven company since its inception. William "Red" Lewis, founder of PDQ, began in the vehicle wash industry as an operator in 1967. Never satisfied with the wash equipment of the times, he constantly experimented and built his own versions of wash components. In 1984, Red teamed with touch-free pioneer Forrest Burton and produced the legendary Burton Follower® Arch. It was the first robotic arch to closely follow the contours and shape of any vehicle. Also during this time, Allen Jones of Pacific Car Wash Company in New Zealand had created a touch-free in-bay automatic car wash called LaserWash®. He later would move his business to Chicago, IL, where he would meet Red at a trade show.
Laurel, the innovator behind the drop shelf vending machine, has been in operation for 55 years. They are known for their ‘dependability in vending’ and are the first choice when purchasing vending equipment. This is evident in the long relationship they have built with the customers over the years.
Laurel began operating in a similar way to that of many companies in the car wash industry.
It’s quickly approaching Christmas, which means the end of the year is around the corner. It’s time to reflect on the past 12 months and look forward to a thriving 2017.
CAR-FRESHNER was founded 60 years ago, when a milk truck driver in northern New York complained to Julius Sämann, a local scientist, about the smell of spilled milk. Sämann had spent some time deep in the Canadian pine forests learning about aromatic oils. He went to work and using exceptional fragrances on specialty material, soon developed the concept of a hanging air freshener. He drew the abstract evergreen shape and gave it the brand name CAR-FRESHNER.
It’s what every car wash owner wants…more revenue! By utilizing proven strategies around effective menu design, packaging, pricing, and signage, you can boost your revenue today.
The two main types of towels dominating the car care industry are terry (cotton) and microfibre. Although terry towels have been a popular choice over the years for their durability and versatility, microfibre is quickly becoming the top pick for many car washes and detailing centres. Microfibre has revolutionized the auto detailing industry by providing better cleaning, higher quality and longer lasting towels than previously thought possible.
Victoria's pokies will not accept the new $5 note unless the machines get upgrades - but businesses are not obliged to update
It is with great pleasure and excitement that Prowash would like to announce our new website and online shop coming to you soon! Designed with the customer in mind with some great new features.
Selecting the right nozzle for each wash stage is just the first step toward optimizing your spray system.
Chemicals are an integral part of most, if not all, car care businesses. From foams and soaps to tyre and glass cleaners, chemicals are used throughout day to day operations.
With the silly season approaching we want to keep everything running smoothly. Equipment maintenance is almost always brought up as a top concern for car wash business owners and operators. While strong performing equipment can help increase car throughput and enhance results, poor performing equipment can slow down and even shut down production.
Professionals in carwashing for over 14 years. We are a proud, professional and pro-active Australian company specialising in providing a total “one-stop shop” facility.
Our commitment is to ensure our warehouse is well stocked with high quality and reliable products at an affordable price. We are here to pledge our ongoing support to you today and every day that follows
It’s now been 21 years since Prowash has been in the car wash industry. From small beginnings to great things they say. Lets take a look back through time and how it all came together.
You might see a change over the next few months. Prowash is pleased to announce the launch of its new fresh looking logo
Water: in the car wash industry, everybody needs it and wants it and it’s not always easy to source; water in some areas may be dirty and contaminated. Before it is usable, water must be cleaned, and then cleaned again after use to discharge into the environment or to reuse again. The problem worsens yearly as supplies come under pressure, so as a high user of water we have to do more with less and clean up better when we are finished.