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With the busy summer season fast approaching, now is a good time to get back to basics by carrying out a thorough check of your site and equipment to help prevent issues over summer and to ensure your customers have the best possible experience as they wash their car.
The following little checks should be carried out weekly but it's easy to miss some of the small things when we are so busy.
The primary detergents responsible for cleaning the car's surface have been given the general name of "presoaks". They are available in high and low pH. These detergents are applied and allowed to dwell in an effort to raise the dirt off the surface
The primary detergents responsible for getting the majority of the car surface clean have been given the general name of "presoaks". They are available in high and low pH. These detergents are applied and allowed to dwell in an effort to raise the dirt off the surface and be removed by high pressure or high volume rinse.
If you’re searching for your next car wash soap on the internet, we understand your frustration – thousands of brands, varying prices, and loads of confusion.
The pet industry continues to grow every year. People love their pets, they are part of the family, and when you treat a member of the family well, you’re going to earn repeat customers.
Hi! I’m your Hydrominder. Do you remember me? The Hydrominder has become the industry standard for liquid level maintenance for over 20 years and proven successful for many applications. As your hydrominder, I’m the guy in your equipment room that controls chemical usage, strength, colours, fragrance levels, foaminess, performance and more! I can make or break you, especially if you ignore me.
This year’s The Car Wash Show in Nashville was one for the record books. In what would be the largest Show in 10 years, nearly 8,000 attendees walked the trade show floor to see the products and services from more than 400 exhibitors.
It lived up to its reputation as the largest car wash convention and trade show.
Top Quality Service
When you think about customer service and the way you want to be treated as a customer the solution to giving great customer service seems simple, but it’s not. All customers are different and they all have different expectations and desired outcomes when they visit your site. It’s important to treat your customers as individuals with specific needs. Separate your carwash from the competition by ensuring you have the best equipment, soaps and service available.
Following are 12 tips to help boost your customer service plan:
Vending can be a great additional revenue stream for the car wash. Vendors take up little space and are cheap and easy to run. There can be a good return on many of the products sold and a good range of the correct products may encourage customers to choose your wash over others in the area.
It was the mid-1960's, and Bill Gorra's father took great pride in keeping two cars - a Studebaker and a Rambler - clean. A chemist by trade, George Gorra washed the vehicles in the family driveway, mixing his own soap formulas in the garage.
It wasn't long before he began selling those formulas to the new commercial car washes in the area, with the young Bill helping mix and deliver.
The biggest change in customer service and interactions with your business is the sheer number of channels through which people can contact your business. Instead of just phone calls and snail mail, consumers can now reach you by email, social media, text message, video call and live chat. Mobile technology has also enabled constant connectivity, giving customers 24/7 access to public forums in which they can publicly discuss or complain about your company.
PDQ has been an operator-driven company since its inception. William "Red" Lewis, founder of PDQ, began in the vehicle wash industry as an operator in 1967. Never satisfied with the wash equipment of the times, he constantly experimented and built his own versions of wash components. In 1984, Red teamed with touch-free pioneer Forrest Burton and produced the legendary Burton Follower® Arch. It was the first robotic arch to closely follow the contours and shape of any vehicle. Also during this time, Allen Jones of Pacific Car Wash Company in New Zealand had created a touch-free in-bay automatic car wash called LaserWash®. He later would move his business to Chicago, IL, where he would meet Red at a trade show.
Laurel, the innovator behind the drop shelf vending machine, has been in operation for 55 years. They are known for their ‘dependability in vending’ and are the first choice when purchasing vending equipment. This is evident in the long relationship they have built with the customers over the years.
Laurel began operating in a similar way to that of many companies in the car wash industry.
It’s quickly approaching Christmas, which means the end of the year is around the corner. It’s time to reflect on the past 12 months and look forward to a thriving 2017.
CAR-FRESHNER was founded 60 years ago, when a milk truck driver in northern New York complained to Julius Sämann, a local scientist, about the smell of spilled milk. Sämann had spent some time deep in the Canadian pine forests learning about aromatic oils. He went to work and using exceptional fragrances on specialty material, soon developed the concept of a hanging air freshener. He drew the abstract evergreen shape and gave it the brand name CAR-FRESHNER.
It’s what every car wash owner wants…more revenue! By utilizing proven strategies around effective menu design, packaging, pricing, and signage, you can boost your revenue today.
The two main types of towels dominating the car care industry are terry (cotton) and microfibre. Although terry towels have been a popular choice over the years for their durability and versatility, microfibre is quickly becoming the top pick for many car washes and detailing centres. Microfibre has revolutionized the auto detailing industry by providing better cleaning, higher quality and longer lasting towels than previously thought possible.
Victoria's pokies will not accept the new $5 note unless the machines get upgrades - but businesses are not obliged to update
It is with great pleasure and excitement that Prowash would like to announce our new website and online shop coming to you soon! Designed with the customer in mind with some great new features.
