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  • Industry research shows that a 20-minute driveway or parking lot carwash can require up to 150 gallons of water per wash. And, further discrediting this practice, pollutants and chemicals entering residential wastewater ways cause heightened environmental concerns

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  • If you haven’t heard Prowash has introduced a new line of waxes, thanks to Blendco Systems. Splatter Wax with Carnauba is a high foaming polish with Carnauba wax that give vehicles a hand waxed softness and shine. You can “feel” the difference!! Splatter Wax with Carnauba offers a protective layer to the vehicle’s surface while providing a softness and shine like nothing else.

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  • The Car Wash and Detailing Services industry has gone through a period of growth over the past five years.

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  • Car Wash Art

    May 01, 2016

    Inspiration comes from the strangest places. Melbourne architects win the gallery’s coveted Architecture Commission with a hot-pink, car wash-inspired design. So get down to the National Gallery Victoria

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  • Dependability, trusted quality and outstanding performance make Cat Pumps the most frequently used pump for car washes. That’s why over 85% of all car wash owners rely on Cat Pumps to keep their washes operating at high-capacity.

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  • Whether opening your first carwash or expanding, choosing when, where and how much money to spend is not an easy decision

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  • Chemistry is an important part of any car wash’s operations, but it is often misunderstood. This misunderstanding can lead to wasted chemicals and money. In today’s highly competitive car wash market one of the more difficult decisions operators need to make is selecting the best chemicals for their wash. Since that decision requires the working together of many factors, along with the chemicals, it is not an easy decision and one that must be made with great care.

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  • While some cars still have a plastic wheel cover mounted over a black-painted steel wheel, even these vehicles have the option to upgrade to fancier products. Many people decide to go for the update and those wheels, like the rest of the car, get dirty and need cleaning.

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  • Customer Complaints

    Dec 01, 2009
    • Is your site always attended?
    • Do you have a system for lodging customer complaints?
    • Is your contact phone number clearly displayed on site?

     

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  • Customer Feedback

    Jun 01, 2009

    By developing and maintaining excellent relationships we aim to provide our customers with the best available equipment, products and ongoing technical service that enables car wash operators to be profitable and successful.

    Our goal at Prowash is to create loyal and happy customers that trust us to supply reliable products and deliver superior service. We want to hear both the good and the bad.

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  • When considering your approach to Customer Service Training it’s a good idea to highlight these 5 areas.

    1. RELIABILITY
      Consistent performance is what customers want most. They want service they can depend on. More specifically this means that they want you to do what you say you are going to do... do it when you say you’re going to do it... and do it right the first time. If you can also get it done on time, you are being reliable. A reliable individual is worthy of reliance or trust, and trust builds long-term relationships in personal and professional life.

     

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  • In the car wash industry today there are several different new types of chemical applications and types of products in addition to traditional ones.

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  • Have you ever had an incident with a customer’s vehicle that you thought was minimal, yet your customer made a huge deal about it? It happens, it’s stressful, and it just seems to ruin the whole day. As a car wash manager, you realise that occasional damage to a customer’s vehicle happens and is a part of the car wash business. Proper handling of this type of situation can save you from a major headache and significant expenses.

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  • Help Us Help You

    Nov 01, 2015

    Here at Prowash we make every attempt to stock and provide as many parts and products as possible to keep your car wash running efficiently and profitable. Our sales and service team is available from 8am to 5pm Monday to Friday to help with any counter sales, product queries, process orders or guide you through the online shop.

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  • With the busy summer season fast approaching, now is a good time to get back to basics by carrying out a thorough check of your site and equipment to help prevent issues over summer and to ensure your customers have the best possible experience as they wash their car.

    The following little checks should be carried out weekly but it's easy to miss some of the small things when we are so busy.

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  • The primary detergents responsible for cleaning the car's surface have been given the general name of "presoaks". They are available in high and low pH. These detergents are applied and allowed to dwell in an effort to raise the dirt off the surface

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  • If you’re searching for your next car wash soap on the internet, we understand your frustration – thousands of brands, varying prices, and loads of confusion.

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  • The pet industry continues to grow every year. People love their pets, they are part of the family, and when you treat a member of the family well, you’re going to earn repeat customers.

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  • Hydrominders

    Nov 11, 2015

    Hi! I’m your Hydrominder. Do you remember me? The Hydrominder has become the industry standard for liquid level maintenance for over 20 years and proven successful for many applications. As your hydrominder, I’m the guy in your equipment room that controls chemical usage, strength, colours, fragrance levels, foaminess, performance and more! I can make or break you, especially if you ignore me.

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  • Top Quality Service
    When you think about customer service and the way you want to be treated as a customer the solution to giving great customer service seems simple, but it’s not. All customers are different and they all have different expectations and desired outcomes when they visit your site. It’s important to treat your customers as individuals with specific needs. Separate your carwash from the competition by ensuring you have the best equipment, soaps and service available.

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