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Whether opening your first carwash or expanding, choosing when, where and how much money to spend is not an easy decision
Chemistry is an important part of any car wash’s operations, but it is often misunderstood. This misunderstanding can lead to wasted chemicals and money. In today’s highly competitive car wash market one of the more difficult decisions operators need to make is selecting the best chemicals for their wash. Since that decision requires the working together of many factors, along with the chemicals, it is not an easy decision and one that must be made with great care.
While some cars still have a plastic wheel cover mounted over a black-painted steel wheel, even these vehicles have the option to upgrade to fancier products. Many people decide to go for the update and those wheels, like the rest of the car, get dirty and need cleaning.
By developing and maintaining excellent relationships we aim to provide our customers with the best available equipment, products and ongoing technical service that enables car wash operators to be profitable and successful.
Our goal at Prowash is to create loyal and happy customers that trust us to supply reliable products and deliver superior service. We want to hear both the good and the bad.
When considering your approach to Customer Service Training it’s a good idea to highlight these 5 areas.
In the car wash industry today there are several different new types of chemical applications and types of products in addition to traditional ones.
Have you ever had an incident with a customer’s vehicle that you thought was minimal, yet your customer made a huge deal about it? It happens, it’s stressful, and it just seems to ruin the whole day. As a car wash manager, you realise that occasional damage to a customer’s vehicle happens and is a part of the car wash business. Proper handling of this type of situation can save you from a major headache and significant expenses.
Here at Prowash we make every attempt to stock and provide as many parts and products as possible to keep your car wash running efficiently and profitable. Our sales and service team is available from 8am to 5pm Monday to Friday to help with any counter sales, product queries, process orders or guide you through the online shop.
With the busy summer season fast approaching, now is a good time to get back to basics by carrying out a thorough check of your site and equipment to help prevent issues over summer and to ensure your customers have the best possible experience as they wash their car.
The following little checks should be carried out weekly but it's easy to miss some of the small things when we are so busy.
The primary detergents responsible for cleaning the car's surface have been given the general name of "presoaks". They are available in high and low pH. These detergents are applied and allowed to dwell in an effort to raise the dirt off the surface
If you’re searching for your next car wash soap on the internet, we understand your frustration – thousands of brands, varying prices, and loads of confusion.
The pet industry continues to grow every year. People love their pets, they are part of the family, and when you treat a member of the family well, you’re going to earn repeat customers.
Hi! I’m your Hydrominder. Do you remember me? The Hydrominder has become the industry standard for liquid level maintenance for over 20 years and proven successful for many applications. As your hydrominder, I’m the guy in your equipment room that controls chemical usage, strength, colours, fragrance levels, foaminess, performance and more! I can make or break you, especially if you ignore me.
Top Quality Service
When you think about customer service and the way you want to be treated as a customer the solution to giving great customer service seems simple, but it’s not. All customers are different and they all have different expectations and desired outcomes when they visit your site. It’s important to treat your customers as individuals with specific needs. Separate your carwash from the competition by ensuring you have the best equipment, soaps and service available.
Following are 12 tips to help boost your customer service plan:
Vending can be a great additional revenue stream for the car wash. Vendors take up little space and are cheap and easy to run. There can be a good return on many of the products sold and a good range of the correct products may encourage customers to choose your wash over others in the area.
It was the mid-1960's, and Bill Gorra's father took great pride in keeping two cars - a Studebaker and a Rambler - clean. A chemist by trade, George Gorra washed the vehicles in the family driveway, mixing his own soap formulas in the garage.
It wasn't long before he began selling those formulas to the new commercial car washes in the area, with the young Bill helping mix and deliver.
Laurel, the innovator behind the drop shelf vending machine, has been in operation for 55 years. They are known for their ‘dependability in vending’ and are the first choice when purchasing vending equipment. This is evident in the long relationship they have built with the customers over the years.
Laurel began operating in a similar way to that of many companies in the car wash industry.
CAR-FRESHNER was founded 60 years ago, when a milk truck driver in northern New York complained to Julius Sämann, a local scientist, about the smell of spilled milk. Sämann had spent some time deep in the Canadian pine forests learning about aromatic oils. He went to work and using exceptional fragrances on specialty material, soon developed the concept of a hanging air freshener. He drew the abstract evergreen shape and gave it the brand name CAR-FRESHNER.