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Frequently Asked Questions (FAQs)

Our friendly Sales team are available Monday – Friday from 8am to 5pm to assist you and con be contacted directly on 03 8340 3222.
If you have never placed an online order, simply follow the steps below or give us a phone call and we'll help guide you through the process.
  1. Login to your account or register for an account if you don’t have one
  2. Find the product you want to purchase, find via category or search tool
  3. Edit quantity and ‘add to cart’
  4. Use Quick Order if you know the part number of the product you want to order
  5. Consider using your saved Shopping List
  6. Keep shopping until you find everything you need
  7. Click on the cart icon (top right) – select ‘check out’
  8. Enter ‘Order Notes’ and don’t forget to hit the button ‘add notes to order’ (if you forget this, your notes will not be added)
  9. Confirm shipping address
  10. Select a shipping option
  11. *Click and Collect and Customer Arranges Shipping with both require you to enter details into the Order Notes. See Step 8. If applicable, add credit card details or choose Prowash account
  12. If a purchase order number is required you can enter that in, if not click SUBMIT to proceed
  13. Place order
  14. The order is received and a customer service team member will process the order
  15. * Select ‘Prowash Account’ as the payment option, the order and freight will be invoiced against the account
    * Select ‘Credit Card’ freight will be quoted and the customer is advised before charging their credit card (this is for both cash sale and account holders who wish to pay upfront)
  16. The relevant warehouse is sent the order with all related instructions
  17. Order is picked, packed and freight is arranged. The order is finalised and you will receive an email notification that order has been shipped
  18. The order is invoiced and sent via email to the nominated email address
If you have received an error or fault code from your Laserwash, the following documents may assist you:

Fault Messages
LaserWash 4000 CPU Codes
LaserWash Remote Quick Reference
LaserWash 360 Plus Remote Control Quick Reference
LaserWash M5 Remote Quick Reference

If you need further information on the Laserwash 4000 Control Input and Output codes please find them LaserWash 4000 Control Inputs and Outputs
We recommend the following vending products to ensure your customers have a variety of products to choose from while detailing their vehicle on site;
  • Fragrance Tree air freshener - choose from over 15 fragrances
  • Armor All Original Protectant and Multi-Purpose cleaner
  • Microfibre Towel
  • Wet Towel All Purpose Cleaner
  • Thirsty Blue Disposable drying towel
  • Glass Cleaner
  • Black Ice
  • Vanillaroma
  • New Car
  • Cotton Candy
  • Blackberry Clove
  • Hog hair is soft and gentle and won't scratch the surface of the vehicle being cleaned
  • The hog’s hair brushes offer us about 50% longer brush life than traditional foaming brushes, which lowers the cost of ownership
  • Erie Hog’s hair foaming brushes also have 6 foam holes on a typical 9-inch brush, this spreads the soapy foam more thoroughly than brushes with fewer foam holes
  • one hog’s hair brush can outlive 3-4 less expensive options
  • Hog’s hair brushes and hogs in general throughout Asia have become so popular that the demand has surpassed the rate at which the hogs can physically grow the hair that we need to make the brushes.

  • Watch this video to learn more