Item/s returned without a Returned Goods Authority (RGA) number, will not be actioned.
If you need to return an item to DuBois please provide as much information in the fields below and a DuBois Customer Service team member will contact you. By completing the form below you are not automatically issued with an RGA, this is simply lodgement of your request to return an item.
DuBois Returns Policy
To ensure that your returned goods are processed in a timely manner and all approved credits are issued accurately, please follow the steps listed below:
What you need to do
DuBois Chemicals Australia
RGA#...............(Please insert your unique RGA number)
13 – 15 Flight Drive
Tullamarine, Victoria 3043
Transport Charges
Transport charges are the responsibility of the customer, except where DuBois assumes responsibility for the return. When returning goods to DuBois, it is the sender’s responsibility to package the goods correctly to prevent damages during transit. Any item lost or damaged during transit are the sender’s responsibility and a credit is not guaranteed.
When the Goods arrive at DuBois