03 8340 3200

Customer Complaints


  • Is your site always attended?
  • Do you have a system for lodging customer complaints?
  • Is your contact phone number clearly displayed on site?

Customer complaints are a Gift! Yes you heard right... Don’t stop your customers from complaining, welcome them as constructive feedback on how you can better serve them.

If you didn’t receive open and honest feedback from your customers when they have a bad experience who are they telling? We all know how frustrating it is when we don’t get value for money, the product we have purchased is faulty or we have just received bad service. It’s much better that your customers complain to you rather than your potential customers.

We suggest that you work on your own unique complaints policy and make sure your contact details are displayed on site so that customers can contact you directly. Keeping a log is a great way to track complaints and solutions you have offered. You may have repeat complaints or even find out that one of your best customers has had a bad experience on your site, while your attendant was off duty.

It’s a great idea to have your after hours contact phone number clearly visible on site. This enables your customers to contact you directly when your site is not attended. Prowash is currently experiencing an increased number of these calls for carwash sites all around Australia.

We are happy to pass on the details of the caller to you but we are finding that callers are sometimes frustrated by not being able to speak to someone immediately and have their problem resolved. Maybe it’s time for you to look over your on site signage and make sure your contact number is current and visible?

We welcome all customers to contact us with any feedback good, bad or otherwise. It’s our commitment to you to ensure we provide you with the best service possible.

© Prowash Australia
Author: Prowash
Date Published: 1 December 2009