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Shipping Information

At Prowash, our aim is to always find the best freight price and most reliable service for you. To ensure this, we have access to a large number of freight companies Australia wide. Some carwash sites are not manned all day so we are happy to work with you and our freight company to arrange specific delivery times or include special drop off instructions.

  1. 2. Free standard road shipping to Melbourne metro area for orderd over $500 value, shipped from our Tullamarine warehouse *
  2. Free standard road shipping on orders of 6+ drums for metro areas from our VIC warehouse and our 3rd party warehouses in SA, Qld and WA *
  3. Shipping charges are included in your invoice and payable as per our standard payment terms.
  4. Urgent / express overnight deliveries will incur a premium handling fee and can be quoted prior to shipment.
  5. Click & Collect - Shop online and nominate a time that you’d like to collect your items, free of charge, from Prowash in Tullamarine. Select the ‘Click & Collect’ shipping option and add details in 'Order Notes' to nominate your pick up time.
  6. Customer arranges own freight – Add details of your preferred company in ‘Order Notes’, including your account number and we will arrange delivery via your freight company.
  7. Where applicable, additional tailgate, hand unload and re-delivery charges will be passed onto the customer.
  8. Inspect your shipment for damages upon delivery and notify delivery agent before they leave your site.
  9. Shortages, lost or damaged goods must be reported within 7 days
  10. All non-account holder sales (cash sales) will incur a minimum $15+GST shipping charge when 'Prowash Arranges Shipping'.

* Metro area defined by freight company

NB: Freight quotes are an estimate only and may vary at the time of delivery.