03 8340 3200
Customer Privacy Policy

Prowash Australia Pty Ltd (PROWASH) is committed to protecting the privacy of your personal information. This policy explains how we collect, use, share and hold your personal information. We may update this policy from time to time by posting the revised version on our website.

The types of personal information we collect

In order to provide you with services, or to perform a function related to providing you with services, we need to collect and hold some personal information about you. The types of information we may collect include:
  1. Your contact details (such as your name, address, position, employer, email address and contact phone numbers);
  2. Your credit card details;
  3. Credit information about you;
  4. Your password and username for accessing our services; and
  5. Records of your use of your services and your communications with us.
We may also collect these details from your employees or authorised representatives and you must make sure that you have obtained their consent to us collecting and holding their personal information.

If you don't provide us with the personal information we need, we may not be able to provide you with the service you want or we may be restricted in the way that service can be supplied.

How your personal information is collected and held

We usually collect personal information about you when you interact directly with us. For example,we collect your personal details when you provide information to us in person, by phone or email, or when you enter your personal details on our websites. We may collect personal information from you in connection with PROWASH events, promotions or marketing activities.

We may also collect personal information about you indirectly, including from:
  1. Anyone authorised to act on your behalf;
  2. Our employees, agents, contractors and suppliers;
  3. Credit reporting bodies and credit providers;
  4. Other telecommunication and information service providers;
  5. Our equipment; and
  6. Public sources.
How we use your personal information

We use your personal information to provide you with services and support. In doing so, we may use your personal information for related purposes, such as:
  1. Processing your application;
  2. Carrying out checks for credit-worthiness;
  3. Provisioning or connecting your services;
  4. Dealing with your enquiries and providing you with customer support;
  5. Managing your services, including account management, billing, processing payments and collecting debts;
  6. Investigating complaints and carrying out dispute resolution;
  7. Administering our agreement with you;
  8. Product research and development, business planning and staff training; and
  9. Communicating with you about the services and special promotions we (and our related companies) offer or which we think may be of interest to you, unless you have requested us not to do so. We may tell you about these services and offers via direct mail, electronic direct mail, unsolicited telemarketing calls or any other means of direct communication. You may opt-out of receiving direct marketing at any time by contacting us at accounts@prowash.com.au
How we share your personal information

We may need to share your personal information with other organisations in connection with our supply of services to you. For example, we may disclose your personal information to:
  1. Our suppliers, resellers and agents so we can supply the service to you;
  2. Our out-sourced service providers who perform functions and services on our behalf, such as contact centre services, mailing functions or IT services;
  3. Credit reporting bodies, credit providers or debt collection agencies if you don't meet your payment obligations;
  4. Other telecommunications and information service providers;
  5. Marketing partners with which we share our marketing activities;
  6. Our legal, accounting and financial advisers and our related companies;
  7. Your authorised representatives;
  8. Any person, with your consent;
  9. Government, law enforcement and regulatory bodies where this is required for us to comply with our legal obligations; or
  10. A specified recipient to facilitate a purchase or potential purchase of our business.
We operate in Australia. We will request that any organisation to which your personal information is disclosed treats the information as confidential. However, they may be compelled by the laws of their own country to disclose information that we have shared with them.

How we protect your personal information

We treat your personal information as confidential within PROWASH and our related companies.We store your personal information electronically and/or in hard copy form. We take a range of measures to protect the security of your personal information, including by storing electronic information in password-protected servers that are in restricted and monitored areas.

Our websites

We collect information about visits to our websites for marketing and statistical purposes to improve the way we interact with you. We may use cookies or other similar technology for these purposes. The PROWASH cookie is used to authenticate your access or to make sure you are the same person over a given "session" time. We use third party cookies (e.g. Google Analytics) to track how our websites are used, but in this instance no identifying information is sent to a third party. You can usually remove or block cookies (by using the settings in your browser), but it may affect your ability to use our websites.

All accesses to pages on our websites are "logged". The logged information contains such things as a list of the pages accessed and the sort of browser used. This information is used to check for attempts at "hacking", or other fraudulent activity, to indicate missing pages or other web server problems. We also use it to provide general statistics such as the number of people viewing particular parts of the site.

How to access and correct your personal information

We take all reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. You can contact us at accounts@prowash.com.au if you wish to access or correct personal information that we hold about you.

If you have an enquiry regarding privacy, or you wish to raise a complaint, you can contact our Accounts Team by email at accounts@prowash.com.au or by telephone on 03 8340 3200. Alternatively, you can write to the Manager at – Prowash Australia, PO BOX 1556, Tullamarine VIC 3043.

Prowash Privacy Statement June 2015
Pro-Wash Australia Pty Ltd
ACN 58 862 498 939