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Returns

DuBois Return Policy

To ensure that your returned goods are processed in a timely manner and all approved credits are issued accurately, please follow the steps listed below:

What you need to do
1. Contact the DuBois Customer Service team on 03 8340 3222 and advise them on the item you wish to return.
2. You will be required to provide the following details: quantity, part number, invoice number and a reason for return for each item
3. DuBois Customer Service will complete a Return Goods Authority (RGA) and you will be issued with the unique RGA number which is valid for 14 days.
4. You will be required to quote this number on the goods being returned.
5. Ship back to:

DuBois Chemicals Australia
RGA#............... (Please insert your unique RGA number)
13 – 15 Flight Drive
Tullamarine, Victoria 3043

PLEASE NOTE Returns for Electrical or PCB Circuit Boards will not be accepted.

Transport Charges
Transport charges are the responsibility of the customer, except where DuBois assumes responsibility for the return. When returning goods to DuBois, it is the sender’s responsibility to package the goods correctly to prevent damages during transit. Any item lost or damaged during transit are the sender’s responsibility and a credit is not guaranteed.

When the Goods arrive at DuBois
Once PDuBois receives the goods, we will match your unique RGA number to your invoice which the goods were purchased. The goods will then be assessed by our Service Department and at this time we may contact you for further information regarding your reason for return.
Goods that have been returned due to the incorrect item sent or the incorrect quantity sent, a credit will be issued upon DuBois receiving the goods in the original packaging and unused.
Goods that have been ordered incorrectly and returned unused in their original packaging a credit may be issued. Please be aware that you may incur a 20% restocking fee in this case.
Goods that are returned and that are deemed to be faulty due to a manufacturing fault, a credit will be issued.

Returns

We have been with Prowash for over 16 years now. They are all like family great service and backup. We often get comments about the soaps and how good they are. You can’t ask for better feedback than that. We are very proud to be a customer and look forward to many more years.

Attended the carwash college in October, and found it to be very worthwhile and beneficial. Scott and his team were helpful and informative throughout the day. Highly recommended!

Splatter Wax is the best product we have seen in this industry for a very long time. The end result on the car is just exceptional. Most customers cant believe the result.

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I have had the pleasure of dealing with pro-wash for over 10 years now. From things as simple as a soap or parts order to tech advice on diagnosing & repairing equipment faults, the guys (& girls of course) at pro-wash have it all sorted for me professionally & with minimum fuss.

Thank you to the team at Pro Wash for their ongoing customer service, they are always reliable and professional. What a great product Supersat has been for our business, we have received nothing but positive feedback from our customers in regards to this product.

Returns

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