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Shop / Articles / How to Deliver a Positive Customer Experience

How to Deliver a Positive Customer Experience

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Date Published: 8 June 2017

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WHAT OUR CUSTOMERS SAY

Lindsay, Augusta Carwash, SA

We have been with Prowash for over 16 years now. They are all like family great service and backup. We often get comments about the soaps and how good they are. You can’t ask for better feedback than that. We are very proud to be a customer and look forward to many more years.

Regan, TJ’s Carwash, NZ

Attended the carwash college in October, and found it to be very worthwhile and beneficial. Scott and his team were helpful and informative throughout the day. Highly recommended!

Andrew, Prowash Roxburgh Park, VIC

Splatter Wax is the best product we have seen in this industry for a very long time. The end result on the car is just exceptional. Most customers cant believe the result.

Ron and Barb, Lakes Entrance, VIC

Thank you so much for all your help support and guidance in keeping our business up and running and improving our bottom line each year for the last 10 years. It has been so easy to deal with the happy and helpful attitude of all the staff at Prowash. I think they must give everybody a glass of happiness every morning , I have never had to talk to a grumpy person at Prowash yet. So from Ron and Barb, thank you all very much.

ANON Customer

I learn something new each time I read the Prowash eNews.

Joel, Matthews Petroleum, Portland, VIC

A special thanks to the team at Prowash, Kim and Amber in sales are always so proficient in their role it makes my job of ordering obscure parts very easy. The service team are second to none with their knowledge, and are always ready to assist with those difficult questions, following up is always done so they know they have you back on track with any problems. The whole team at Prowash are always friendly and courteous which makes the whole process so much easier. Special thanks to Rose whose phone greetings are always a pleasure.

Michael Gazzard, Car Spa, Mt Gambier, SA

From the initial contact, the Prowash team have been fantastic in assisting us with the planning, building, installation and general running of our carwash site. As building a new car wash site was very daunting, the process was made much easier with the service provided by Scott and his team. The service Tech's are always contactable, helpful and knowledgeable of their equipment. Any issues are dealt with promptly and efficiently. The products speak for themselves , as we also run a car dealership we wash hundreds of our own vehicles on a monthly basis and we are very happy with the results, and our customers love it! I would like to thank Scott and his team for their support over the last few years and look forward to a long term relationship with Prowash.

Tim Donohue, Spic'N'Span 24 Hour Carwash

I have had the pleasure of dealing with pro-wash for over 10 years now. From things as simple as a soap or parts order to tech advice on diagnosing & repairing equipment faults, the guys (& girls of course) at pro-wash have it all sorted for me professionally & with minimum fuss.

Mernda Car and Dog Wash, Mernda, VIC

Thank you to the team at Pro Wash for their ongoing customer service, they are always reliable and professional. What a great product Supersat has been for our business, we have received nothing but positive feedback from our customers in regards to this product.

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13-15 Flight Drive Tullamarine Victoria 3043 • P.O. Box 1556 Tullamarine Victoria 3043 • P 03 8340 3200

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