Understanding Freight Charges

At Prowash, we are aligned with a range of freight companies to suit all of your shipping needs. Our aim is to find you a competitive price and reliable service to ensure every order is delivered to your site promptly and at the best price.

Deciphering freight charges can sometimes be a daunting task and understanding the way freight rates are determined can come down to numerous factors. Luckily, there are some similarities across modes that serve as a good baseline for understanding freight costs in general. It is not surprising that how far something needs to travel, along with its quantity and dimensions go a long way in determining freight costs, regardless of the transportation mode. 

Distance and weight affect operating costs by increasing everything from the labour expense of drivers’ time to the amount of fuel and wear and tear on equipment. Another factor is the time available for a delivery to be made, which compresses everything that happens with a shipment. Less time means fewer options and greater pressure, with less margin for errors. These constraints translate to higher costs.

To make it easier here are some factors to take into consideration that determine your freight charges:

• Freight charges are estimates only and may be subject to change due to final weight, volume, classification (i.e. Dangerous Goods) and delivery location (i.e. rural)
• Classification of Freight - Every piece of freight has a classification. The class is determined by product’s handling and liability. The higher the liability and handling risks involved the higher the rate will be. This will typically be applied to products such as Dangerous Goods (Class 8). There are a number of Prowash distributed products that are classified as a Dangerous Good. If you’re not sure ask our friendly Customer Service Team
• You might require an urgent item to be sent out overnight. Due to our close proximity to the airport, we can easily airfreight and get your wash back up and running. Although please note that urgent orders will incur extra charges.
• Prepaid 3 kg & 5 kg bags are a standard price
• All pallet & skid freight are billed once Prowash receive freight Invoices so that the correct charge is captured. For this reason your freight may be billed on a separate invoice
• All smaller shipments are charged on a daily basis as we are given accurate freight quotes at the time of invoicing.
• Redelivery fees can occur and will be on-forwarded to the customer
• Tailgate and hand unload charges may occur for pallet and skid orders. Please notify us if you have other arrangements (E.g. forklift on site). These charges will also be invoiced once we are billed by our freight company.
• Cash sale customers must make payment before order is dispatched. Freight and any other relating cost i.e. redelivery charges will be charged to the customer.
• Prowash offer Free Standard Shipping on orders to Metropolitan Melbourne and for all metro orders with 6+ drums from our 3rd party logistics in Qld and WA

The Prowash team will communicate your specific shipment requirements to the chosen freight company. This could be nominated delivery times to coincide with your attendant, drop off instructions or the simple requirement of a tailgate, we will ensure your needs are met.

Should you have your own freight company that you would prefer to use, simply select the ‘Customer arranges shipping…’ option on our online shop checkout page and leave your freight account details in the ‘Order Notes’ and we will be pleased to arrange delivery.

Once the Prowash Warehouse finalise your order, a confirmation email will be sent to your nominated email address. Consignment note details are also captured to allow you to easily track your order.

Prowash aim to provide an efficient and cost effective freighting service for all our customer’s needs. If you ever have any shipping queries please don’t hesitate to contact our friendly customer service team.