Privacy Policy

Pro-Wash Australia Pty Ltd (“Prowash”)
Privacy Statement

Protecting Your Privacy
Prowash is committed to providing you with the highest level of customer service, this includes protecting your privacy. Prowash complies with the National Principles set out under the Commonwealth Privacy Act 1988, concerning the protection of your personal information.  By accessing and using this web site, you hereby agree to the terms of this Privacy Policy.  Please also note that we may change this Privacy Policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.  The National Principles may be accessed from the Office of the Federal Privacy Commissioner.

Set out below is information that Prowash is required to communicate to it’s customers.  Prowash recommends that you keep this information for future reference.

Your personal information
Personal information held by Prowash may include your name, current and previous addresses, telephone/mobile phone number, fax number, email address, and your credit card details. Prowash also holds details of your Prowash services (including their status).

If you choose not to provide certain personal information, Prowash may not be able to provide you with the services you require, or the level of service on which Prowash prides itself.

Occasionally, you may need to provide personal information about other individuals to Prowash (e.g. about your authorised representatives). If so, Prowash relies on you to inform those individuals that you are providing their personal information to Prowash and to advise them that Prowash can be contacted for further information.

How we collect personal information
Prowash collects personal information in a number of ways, including:

• directly from you, when you provide information by phone or in a credit application form, or when you submit your personal details through Prowash's web site

• from publicly available sources of information;

• in response to a survey;

• from the organisations identified below under 'When Prowash discloses your personal information';

• from Prowash's own records of how you use your Prowash services; or when legally required to do so.

How we use your personal information
Your personal information may be used to:

• verify your identity;

• offer you and provide additional Prowash or related services;

• administer and manage those services, including charging, billing and collecting debts;

• inform you of ways the services provided to you could be improved;

• conduct appropriate checks for credit-worthiness and for fraud;

• research and develop Prowash's services;

• gain an understanding of your information and communication needs in order for Prowash to provide you with a better service; and

• maintain and develop Prowash's business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that Prowash can promote and market its services to you (including by way of direct mail, telemarketing). Prowash does this to keep you informed of its products, services and special offers. If you do not wish Prowash to promote and market its products, services and special offers to you, please call (03) 8340 3200 or email your request to Naomi Meadows

In relation to marketing and promotional material sent via email, Prowash will send such material to you unless you indicate you wish to be unsubscribed from the service.  Refer to note on any email correspondence for further instructions.

When we disclose your personal information
In order to deliver the services you require, Prowash may disclose your personal information to organisations outside of Prowash. Your personal information is disclosed to these organisations only in relation to Prowash providing its services to you. These organisations may carry out Prowash's:

• customer enquiries;

• mailing operations;

• billing and debt-recovery functions;

• information technology services;

• installation, maintenance and repair services;

• marketing and telemarketing services;

• market research; and

• web site usage analysis.

Prowash takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, Prowash may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so);

• credit-reporting and fraud-checking agencies;

• credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);

• Prowash's related companies;

• Prowash's professional advisers, including its accountants, auditors and lawyers; and

• government and regulatory authorities and other organisations, as required or authorised by law

Prowash's website
Prowash provides products and services via its web site. When you visit Prowash's website, its web servers record anonymous information such as the time, date and URL of the request. This information assists Prowash to improve the structure of its web sites and monitor their performance.

Prowash may use 'cookies' on it’s web site. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web site may place on your computer. Usually, cookies are used as a means for Prowash's web site to remember your preferences. As such, cookies are designed to improve your experience of Prowash's web site.

In some cases, cookies may collect and store personal information about you. Prowash extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web site or take advantage of the improved web site experience that cookies offer.

Prowash also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Prowash collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Help us to ensure we hold accurate information
Prowash takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why Prowash recommends that you:

• let Prowash know if there are any errors in your personal information; and

• keep Prowash up-to-date with changes to your personal information such as your name, phone number, email address or street and mailing address.

If you are a member of the Prowash web site, you may change your personal details by contacting us directly. (Refer to ‘How to contact us below’)

You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons.  Please mark your request Attention: Naomi Meadows and refer to the ‘How to Contact Us Below’ for our full contact details.

How to contact us
If you have any questions in relation to privacy, please contact Prowash on (03) 8340 3200 between 8.00am and 5.00pm, Monday to Friday.  
Alternatively, you can write to us;
Pro-Wash Australia Pty Ltd
P O Box 1556 Tullamarine Victoria 3043
or by facsimile to (03) 8340 3248 or by email to Naomi Meadows

Prowash Privacy Statement December 2005
Pro-Wash Australia Pty Ltd ACN 58 862 498 939